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IT Team


Department Head and Contacts

Head of Department: Aaron Bennett

Department Contacts:
Non Support Issues: it@shoutradio.org.uk
IT Servicedesk: helpdesk@shoutradio.org.uk

 

Our IT Teams, take care of our IT Systems and Websites. From maintaining the website, to managing our Studio Network. IT also deal with the Servicedesk, which we share  with the Volunteer Services Team.

The Servicedesk is busy and deals with Incidents, Change Requests and General Support issues. IT is also responsible for the maintenance of core systems, such as Airsuite, our IP Phone System and our Internal Network.

Our Servers

Airsuite runs on Servers hosted by Rapidswitch in Slough, while our Shared Web Hosting Account is hosted by Krystal Hosting, along with our Servicedesk. All our servers have different specs, so it would fill this page; if we posted the individual specs.

Our Internal Network

Our Internal Network comprises of several PCs and 2 Servers, which keep the systems at HQ running 24\7. Our servers are HP Prolient Servers and both have 8GB of Ram and are on RAID 5. One of our servers runs Connect, which is our Network Management Software, while the other server runs as a Web Server for our Intranet, which is also called “Connect”.

Both our Prolient Servers come equipped with HP iLo, (Integrated Lights Out) which allows us to remotely reset the server, (should it not respond) use a remote console to control the server, (using a Browser Based KVM) and use remote Optical Media. This means that we do not need to pull our server out from it’s raq, or disconnect cables.

We also have a 24 port Managed Switch, which deals with the flow of data across our network and allows us to utilize VLans. All network traffic to and from the Internet, is routed via our Hardware Firewall and then via Network Switch. This also applies to all Wifi and SIP Traffic. (See below)

Telephony

Our network  connects our IP Phones to a externally hosted PABX System, which provides us with an internal and external Telephone System, with several telephone extensions for internal use. This is hosted in the cloud and is setup with a IVR (Also known is a Iterative Voice Prompt) directs calls to the various telephones on the network. It also provides Voicemail Music on Hold, among many others. We have a mix of Grandstream and Cisco IP Phones, which is configured for our Telephony needs.

Our Workstations

We have a mix of HP, Lenovo and Dell Workstations, with various hardware configurations. However, they all run the same baseline software configuration:

  • Microsoft Windows 7 Professional
  • Microsoft Office 2003 Professional (Word, Outlook, Access, PowerPoint and Excel)
  • Tight VNC (For Internal Remote Access)
  • Windows Media Player
  • Windows Defender Antivirus
  • Google Chrome
  • Mozilla Firefox
  • Station Playlist Studio (On the Studio PC Only)
  • Station Playlist Creator (On the File Server)
  • Faronics Deep Freeze (Prevents permanent changes being made to the PCs)

We also have a Konika Multi-Function Printer, which is also networked and can be accessed via any PC on the network.

The IT Department is managed by Aaron Bennett, who has a Degree in Computer Science and has had years of experience of managing Windows and Netware Networks.